CULTURAL COMPETENCY TRAINING

Issue: 
To train Australian Red Cross staff and service partners in specific cultural and practice issues involved in working with asylum seekers.

Solution: 
Diversewerks developed a customised training program in close collaboration with the Red Cross, which covered a range of cultural competence skill sets, including:

  • A deeper knowledge of the experience of asylum seekers;
  • An understanding of the social and political context of their time in Australia;
  • Identifying necessary training in how to deal with day-to-day practice issues.

Results: 
The successful national program has now been enhanced for more experienced practitioners. The Red Cross also retained DiverseWerks to facilitate and chair two national practitioners’ forums in 2013.