NSW Agency for Clinical Innovation (ACI)

DiverseWerks - Cultural Diversity Training

cultural responsiveness

Issue: 
ACI wanted expert assistance to help them shape, direct, build on and strengthen their level of engagement with people from CALD backgrounds.

Solution: 
DiverseWerks provided consultancy services to ACI bringing our expertise to helping them:

  • Understand the context in which ACI operates and how it prioritises diversity, including the levels of cultural engagement and competency among staff, barriers and opportunities.
  • Provide cultural responsiveness training to ACI staff, stakeholders and local health district (LHD) representatives to improve their understanding of engagement with CALD communities.
  • Develop a set of recommendations and a way forward for ACI to improve its cultural responsiveness and engagement with CALD communities.

Results: 
A final report was produced which was designed to be a practical tool to assist ACI in developing processes to enhance engagement with multicultural communities and feel supported in such approaches.